The evaluation’s objective is the documentation of the initial situation and the calculation of possible and recommendable measures to improve the initial situation fitting the corporate goals. We strive to consequently measure our customers by best industry practices. That is why our tools are based on well-documented and extensively tested best practices such as ITIL®, PRINCE2®, COBIT® and M_o_R®.
This phase is characterized by activities for actual-state inventory, analysis and assessment of business components that are supposed to be investigated. Our consultants are trained and certified regarding the applied methodologies and have gained extensive experience in consultancy projects at their command.
During evaluation best-practice innovations focuses on services, processes, customers, costs, consumption, risks, sourcing, and contractual obligations of IT organizations and shared service centers.
Depending on the objective and focus, we use different methodologies and procedures. Follow the links in the list below in order to receive more information about the procedures that we often use in our consulting projects:
- Service SWOT analysis
- Process maturity assessment
- Customer satisfaction survey
- Business case analysis
- Consumption analysis
- Expert report