Professional IT service management (ITSM) ensures that the IT infrastructure and information systems meet business and user requirements. IT service management is a key factor in a company's success in global competition.
The most widely used framework for the conception, control, and optimization of business processes in the ITSM field is offered by the IT Infrastructure Library (ITIL®): It is an open source description of best practices, meaning tried and tested, approved and efficient processes and strategies. Due to consistent process orientation ITIL® is scalable and can be used in medium-sized businesses as well as major companies.
Our certification courses
Acquire professional expertise in ITIL® (IT Infrastructure Library) - used for managing services
ITIL® Specials - Promoted seminars
By using ITIL® based service management you can reach the following results:
- Terms as well as workflows are standardized.
- Costs are made transparent and decrease.
- The quality of the IT services is optimized to meet business requirements.
- The users' satisfaction increases.
- The business risks induced by inadequate IT services are minimized.
Version 3 of the IT Infrastructure Library embeds service management processes in an extensive IT services' lifecycle. Due to this more controlling factors are taken into account within a related model than used to be the case. ITIL® v3 succeeds in effectively combining the creation of service processes with high requirements towards IT governance.
ITIL® is a standard in Europe. It is therefore important that ITIL® skills are valued by both executives in charge and all parties involved in service management. Employees, their qualification and motivation are the key factors to success. Only a clear understanding of the processes and one's own role within them can guarantee a smooth co-operation and the mutual orientation towards the customer's benefit.
We are an Accredited Training Organization (ATO) and therefore authorized to conduct ITIL® trainings leading to the official exams.
ITIL® is a registered trade mark of AXELOS Limited.